Complaint management
A way to handle complaints the same way every time, from the first report to the close.
TSG Elevate
Workflows
Complaints, approvals, and process tracking, connected to the ERP you already use.
A way to handle complaints the same way every time, from the first report to the close.
Approvals and tracking laid out the way your team already works.
Tied to your ERP, so nobody has to type the same record twice.
Agents can raise an item, send it to the right person, and follow up. A person still approves anything that sends, changes, or deletes.
For example
Pharmaceuticals
A product complaint is logged, sent to QA, investigated, and closed, with every step on record.
Corporate
A purchase or policy exception goes to the right approver, and nobody has to chase it by email.
Manufacturing
A customer quality complaint moves from the plant to the supplier and back, tied to the order in your ERP.
Next step
Book 20 minutes with us. We'll ask how the work runs today. No slide deck, no pressure.